Returns & Exchanges
At Lumos, we want to ensure you have the right gear for your peak performance. If you are not completely satisfied with your purchase, you can return or exchange any unworn items within 30 days of delivery.
1
Initiate Your Return
Visit our online portal and enter your order number and zip code to start the process.
2
Pack Your Gear
Securely place the items in their original packaging with all tags still attached to ensure a smooth inspection.
3
Attach Shipping Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your package.
4
Receive Your Refund
Once our team inspects the return, your refund or exchange will be processed within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing